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Contents Unit-I: 1 Nature of Communication 2 Process of Communication, 3 Types of Communication, 4 Communication : Basic Forms 5 Barriers in Communication Unit-II 6 Business Correspondence [Letter Writing and Presentation] 7 Quotation/Order Letters/Tenders 8 Persuasive Letters : Sales Letters and Collection Letters 9 Claim Letters 10 Adjustment Letters 11 Social Correspondence 12 Memorandum [Memo] 13 Notice/Agenda/ Minutes 14 Job Application Letters 15 Cover Letters 16 Credit Letters 17 Enquiry Letters 18 Resume Unit-III 19 Report Writing 8.[Importance/Characteristics/Preparation] 20 Business Report [Types/Characteristics/Presentation] 21 Status Report 22 Analytical Report 23 Inquiry Report 24 Newspaper Report Unit-IV 25 Common Errors in English 02 Unit-V 26 Presentation (Oral/Power Point/Visual Aids)
